Our billing is based on the duration of the audio files submitted for processing, measured in milliseconds. The minimum billing time is set at five seconds.
Yes. With the free plan, you get two hours of audio enhancement to use with our API or WebApp over a 14-day period.
Unused credits expire at the end of your billing month; They don’t roll over or accumulate with your renewed monthly credits.
No. Credits are only charged when the enhancement is successful.
Yes. If you are not satisfied with the outcome of an enhancement, you can request a refund by using the Chatbot on the WebApp. Please provide a description of the problem, and we will refund your credits accordingly.
In the same way as all other productions, based on the duration of the output audio file.
Files Enhanced via the WebApp will be stored on our servers for 7 days before being removed. For files Enhanced through API integration, retention ranges from 10 minutes to 72 hours, with a default of 1 hour.
Revive™ subscriptions are auto-renewable. As soon as you have completed your first payment, you will be charged once a month/once a year – according to your subscription cycle, on your billing date.
You can upload audio files regardless of your current credit balance. However, before enhancing the uploaded files, the system will verify the availability of your credits. If you do not have enough credits, the enhancement process will not proceed.
You can check your available credits and reset date on the Settings page and on your Home page.
Yes. Please contact Support if you would like to transfer One-Time credits to any Revive™ account.
We use BlueSnap for all sales. BlueSnap supports all major credit cards, including Visa®, Mastercard®, American Express®, Discover®, and JCB®.
Once you complete the purchase process, we will email you a link to your invoice. You can also find all your previous invoices at the Billing page.