Once you have signed up for your free account, you’ll have access to our audio enhancement services:
Get in touch with Support to speak with a technical specialist.
To reset your password, log out of your account and go to the Login page, select the ‘Forgot password’ link and follow the instructions.
To change the email you used during the sign-up process, please reach out to our Support team through the Chatbot and select ‘Technical support’. Please specify the current email associated with your account, the new email address you want to update it to, and if the new email should also be used as the billing contact. Once you’ve submitted your request, our support team will handle the email change process for you.
If you cannot access your account, please contact Support via the Chatbot and describe the issue you are facing. Our team will assist you in resolving the problem.
You can cancel your subscription at any time by navigating to the Billing & Payment page. Please note that there are no refunds for partially used periods.
Our billing is based on the duration of the audio files submitted for processing, measured in milliseconds. The minimum billing time is set at five seconds.
Yes. With the free plan, you get two hours of audio enhancement to use with our API or WebApp over a 14-day period.
Unused credits expire at the end of your billing month; they don’t roll over or accumulate with your renewed monthly credits.
No. credits are only charged when the enhancement is successful.
Yes. If you are not satisfied with the outcome of an enhancement, you can request a refund by using the Chatbot on the WebApp. Please provide a description of the problem, and we will refund your credits accordingly.
In the same way as all other productions, based on the duration of the output audio file.
Enhanced files will be retained on our servers for a period of seven days before being removed.
Revive™ subscriptions are auto-renewable. As soon as you have completed your first payment, you will be charged once a month/once a year, according to your subscription cycle, on your billing date.
You can upload audio files regardless of your current credit balance. However, before enhancing the uploaded files, the system will verify the availability of your credits. If you do not have enough credits, the enhancement process will not proceed.
You can check your available credits and reset date on the Settings page and on your Home page.
Yes. Please contact Support if you would like to transfer One-Time credits to any Revive™ account.
Once you complete the purchase process, we will email you a link to your invoice. You can also find all your previous invoices at the Billing page.
We use BlueSnap for all sales. BlueSnap supports all major credit cards, including Visa®, Mastercard®, American Express®, Discover®, and JCB®.